Good cars, good service, good parts
Ian and Tim are the best service advisors among the Mercedes group in the Lower Mainland. Other Mercedes dealers in Lower Mainland. Please gear up and bring the service standard up to their level. The service Ian and Tim providing in North Vancouver Mercedes are way beyond ordinary Mercedes standard. Thank you so much for taking care me many times whenever my car got trouble.
Kevin runs a very professional service department at Mercedes Benz North Vancouver. The service provided during and post service is top notch. They all truly follow the Mercedes Benz motto "The best or nothing"
At this dealership, the only thing better than the quality of Mercedes-Benz cars was the level of service excellence. Sales consultant Terry Ng exceeded my expectations - professional, knowledgeable and very helpful. It's one of the main reasons I ended up purchasing my Mercedes here. All members of the team - from reception, to body/service, to finance department - were warm and friendly, and went above and beyond to ensure customer satisfaction. I will definitely be returning when it's time for a new vehicle and will not hesitate to recommend this dealership to family and friends.
Everything was great until Enterprise took over the courtesy cars and started to sell and charge customers with insurance while car is getting serviced. Recently went in for major service work with courtesy car reserved( didnt know Enterprise took over courtesy cars till then). After a week later, found out Enterprise overcharged to my credit card without telling me and what i originally have agreed. Did fuel up the gas before returning. Totally unexpected charged without letting customer know. So not happy!
Leave Us A Review